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| Bilingual Technical Support Specialist |
3709KH |
| Area of Kitchener / Waterloo, ON |
Salary Commensurate with Experience |
| Working in a growth oriented technical field with a solid international organization you will play a key role in providing effective and timely technical support to their customers. This will include problem identification and diagnosis and then working with the customer and field support personnel towards a successful resolution. You will also deal with warranty issues and returned parts and will assess the potential for further sales of products and services to clients. Candidates must have previous experience in a related technical support capacity providing efficient and courteous support at all levels. Strong verbal and written communications are essential along with strong computer literacy. This person should be bilingual in English and French. |
| Please reference the job number in the subject line,
E-mail submissions are preferred and should be sent in MSWord or text format to search@wellingtonpartners.com |
| Technical Customer Service Representative |
3712MM |
| Commutable from Cambridge, ON |
Salary Commensurate with Experience |
| In this role the successful candidate will process orders by telephone, mail, or in person and coordinate with production and/or shipping. Determine quantities and product runs from examination of orders, manufacturing schedules, and inventory records to sustain scheduled production while meeting customer ship dates. Will maintain good will of customer during service period as well as maintain customer contact regarding routine scheduling, shipping, and pricing standards. Resolve customer requests and refer customer’s complaints, delivery problems, and adjustments in billing to sales or appropriate department for investigation. Will schedule product runs to meet customer delivery dates and established inventory requirements, monitor inventory levels and sales records to ensure required levels are maintained, coordinate schedule changes with production and/or shipping and consult with production supervisor to schedule production runs and delivery in a cost and time efficient manner. Will prepare and maintain sales, inventory, and sales reports and information using both manual and computerized systems. Reconcile calculated inventories with physical counts and production runs. To be considered for this opportunity candidates require experience in a technical, fast-paced manufacturing environment combined with excellent interpersonal / communication skills and an excellent telephone manner. Motivation and a demonstrated ability to service the customer in a professional manner is required as is the ability to manage stressful and unexpected situations while maintaining good customer relations. Knowledge and the ability to use effective sales techniques as well as strong organizational skills are essential for success in this role. Bilingual language skills will be considered an asset. |
| Please reference the job number in the subject line,
E-mail submissions are preferred and should be sent in MSWord or text format to search@wellingtonpartners.com |
| Senior Contracts Administrator |
3732KH2 |
| Area of Kitchener / Waterloo, ON |
Salary Commensurate with Experience |
| Our client is a major player in the international aerospace arena. They require the services of an experienced contracts administrator who has worked on international business contracts and proposals. Ideally this will have included work in the military or aerospace field. You will review customer requests for quotation, conduct risk assessments, prepare the terms and conditions of the proposal and participate in negotiations, working closely with their financial, technical and legal teams. During the execution phase you will continue to manage risks and be involved in issues resolution. In addition, you will handle patent application processes in order to protect the company’s developing technology. Candidates will likely hold a university degree and must have 6 + years of related industry experience dealing with international contracts and proposals. Knowledge of CGP and export licensing procedures would be beneficial and you must be eligible for ITAR security clearance. |
| Please reference the job number in the subject line,
E-mail submissions are preferred and should be sent in MSWord or text format to search@wellingtonpartners.com |
| Executive Assistant / Sales & Marketing Administrator |
3742DF |
| Cambridge, ON |
Competitive Salary |
| Our client, a Cambridge-based manufacturer, is seeking an Administrative Assistant to manage a wide variety of complex and diverse administrative tasks for the Executive Officers with a high degree of confidentiality, professionalism, accuracy, speed, initiative and discretion. In addition to these responsibilities this individual will also be involved with a number of sales & marketing projects such as the preparation of sales / marketing monthly reports, compilation of sales forecasts, auditing and reconciling sales results, arranging travel for sales personnel, all typing and correspondence, preparation and coordination of strategic planning & Board meetings (including minutes), etc. Your technical skill set should thorough proficiency in MS Word, Excel, Access Outlook and Power Point. Knowledge or exposure to Microsoft CRM (Customer Relations Management) will be considered an asset. Superior communication skills as well as 7-10 years related experience are required. |
| Please reference the job number in the subject line,
E-mail submissions are preferred and should be sent in MSWord or text format to search@wellingtonpartners.com |
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